How to Make a Return
Returns are FREE, fast and easy!
Simply go to Your Order History
in My Account and click the
"Returns/Issues" button next to your order.
Select the item(s) you want to return, print out your free return label and then
pack up your return. Attach the return label to your package and either drop it
off at any UPS drop-off location or hand-off to a UPS driver. NOTE: Return shipments
are not eligible for scheduled pick-ups by UPS.
Once your return is received at our processing center, you will receive a full refund,
along with an email confirmation.
You can also call our Customer Care team at 1-855-OUR-CASA
(1-855-687-2272) or send an email to firstname.lastname@example.org. A friendly
Customer Care team member will take care of the details and email you a prepaid,
printable UPS return shipping label to apply to your package.
Your complete satisfaction is our top priority! If you are not 100% satisfied with
your purchase for any reason, we will gladly accept returns of packages within 365
days of the sale date and issue a full refund. We will also pay for the return shipping.
All we ask is that the product is not used or expired, is in the same condition
you received it and is in the original box and/or packaging. Unfortunately, we cannot
extend this return policy to resellers of our product. For returns from destinations
outside the 48 contiguous states, or for any other questions or concerns, please
contact us at 1-855-OUR-CASA (1-855-687-2272) or
Packing Your Return
The box that the items were originally shipped in can be reused if the sizing is
Simply apply the prepaid shipping label acquired through the online return process
or from our customer care team. As mentioned above, please attach the return label
to your package and either drop it off at any UPS drop-off location or hand-off
to a UPS driver. NOTE: Return shipments are not eligible for scheduled pick-ups
Please contact us with any questions or concerns at 1-855-OUR-CASA
Returns from Alaska, Hawaii, U.S. Territories,
APO/ FPO addresses
We currently offer free returns for orders shipped to the 48 contiguous states only.
However, if you live in Alaska, Hawaii, U.S. Territories or at an APO/FPO address,
you may return items at your own expense using any trackable and insured shipping
method. Please contact our customer care team for detailed instructions. Call us
at 1-855-OUR-CASA (1-855-687-2272) or send an email to